Customer Care & Service
Every project
has unique requirements. You or your clients want your sinks,
bath furniture, faucets, lighting or accessories to be theirs and
theirs alone. Whether you find exactly what you want in our
resource, or desire a custom piece, Sinks Gallery’s customer care
representatives have the know-how and expertise to turn your vision
into reality.
Shipping & Handling
Shipments are
generally sent UPS Ground to locations in the lower 48 states.
Shipping costs and delivery times will vary. Shipping and handling
charges for non-commissioned pieces are shown in the specifications
page for each item. Any additional costs for special packaging will
be noted as well. Commissioned works will have all shipping and
handling costs detailed in your proposal. If you have any questions
about these costs, please e-mail
info@FunctionalArtGallery.com or call us at
1.877.320.0800
(toll free).
Delivery
Lead Time
On each item
detail page, you will see information for estimated shipping lead
time. These times may vary depending upon availability, location and
whether there is custom work associated with your purchase.
If you have
questions about delivery times or package tracking, please e-mail us
at
info@FunctionalArtGallery.com
or call us at
1.877.320.0800
/ 1.360.321.2636
(International). Our Customer Service hours are Monday – Friday
7 AM – 4 PM PST.
Shipment
Tracking
We will
provide you with a tracking number via email when your package is
shipped. Please use the links below to access the respective
shipper’s websites:
http://www.ups.com/tracking/tracking.html
http://www.fedex.com/us/
http://www.usps.com/shipping/trackandconfirm.htm
Our Services
Include
-
A trade-focused resource of the
finest collection of artisan and designer sinks.
-
One-of-a-kind functional art
for your one-of-a-kind project.
-
Commission artisans to specific
project specifications and deadlines.
-
Trade discounts.
-
Assistance organizing client
presentations.
-
Recommending the right artist and
product for your project requirements.
Cancellation Policy
In the event that an order must be cancelled, you should call us immediately at
877-320-0800, followed up by an e-mail to info@FunctionalArtGallery.com stating the reason for the cancellation. If your order has already been
processed, which can sometimes happen immediately after you place your order,
you will be charged a 4% credit card transaction fee. This fee can often be
applied to a future order depending on the circumstances. If your order has
already entered the shipping process, it cannot be cancelled and is subject to
the terms outlined in our return policy. If your order is custom and has already
entered the manufacturing process, it cannot be cancelled, nor can it be
returned.
Return
Policy
At Sinks
Gallery, we want you to 100% satisfied. We are
happy to provide a refund or replacement within 14 days from receipt
of shipment (exclusive of handling and shipping charges) less a 20%
restocking charge. Commissioned or “made-to-order” items cannot be
returned.
How To Return Artwork
- Call or email customer
service and explain the situation. Our email address for
returns is
info@FunctionalArtGallery.com or call us at
1.877.320.0800. Our
Customer Service hours are Monday – Friday
7 AM – 4 PM PST.
- If there is a need to return
artwork to the artist, one of our customer service
representatives will issue you an RMA number for its return and
the return address.
- Any returned artwork must be
returned in its original packaging and insured to it’s full
value when shipping.
- Use the same shipping service
that was used when the item was shipped to you.
Refunds
Your refund
will be sent within 14 days from when the artist receives your
return. Payment will be in the form originally used to purchase your
item. Of course all returns must be in the original condition and
not altered or damaged. If you have any questions about your refund,
please call us at
1.877.320.0800. Our Customer Service hours are
Monday – Friday
7 AM – 4 PM PST.
Products Damaged In
Shipment
Please
notify us within one week at
1.877.320.0800 of any damage to the product(s) upon receipt. Please keep all packaging materials for
inspection.
How To
Order
For personal
assistance, please call:
1.877.320.0800 (toll free – US only) or
1.360.321.2636 (International Callers).
Hours: Monday – Friday
7 AM – 4 PM PST
Fax:
360.321.2585
Email:
info@FunctionalArtGallery.com
