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Our most helpful resources for owning artisan crafted pieces
We want you to be 100% satisfied. We understand that sometimes things do not fit like you had intended or that it may not look exactly like what you were envisioning. You may return any item within 14 days of receiving it except for custom or special orders (see below). The cost of return shipping will be deducted from your refund.
Custom orders cannot be returned unless they are damaged in transit. You will be informed at the time of your purchase if an item is not returnable.
You are responsible for shipping costs unless you are returning an item because it was defective or it wasn’t the item you ordered (in which case we would pay for shipping).
Your refund will be sent to you within 1 business day of when it is received, however, it may take 7 – 10 days for your refund to arrive or appear on your credit card statement. Your refund will be for the price you paid for the item less the return shipping.
If your item is not custom and has not shipped, you can cancel at no cost. Simply email us or call us at 360-321-2131.